Shipping & Returns

We hope you are satisfied with your ENROUTE purchase and it will be loved in your wardrobe. However, if you feel like it's not your match, email us at info@enroutenyc.com and we will help you find a solution.
SHIPPING
• All orders (with exceptions: special note next to product/made to order/pre-order) are expected to ship within 1-3 business days
• You will receive an email with tracking information as soon as your order ships
• If you do not receive one within (5) five business days please email us
• For orders in Europe, delivery usually occurs between 3-7 business days after your package has shipped
• For orders in USA, delivery usually occurs 4-8 business days after your package has shipped
• For orders in Baltic countries, delivery usually occurs 1-3 business days after your package has shipped
 
SHIPPING METHODS
• All international orders are shipped using Fedex; All orders in Lithuania, Latvia, Estonia are shipped using Omniva.
 
LOST OR STOLEN PACKAGES
• If your package is lost or stolen and has been scanned as “delivered” by the shipper, please email us with your order number

RETURNS & REFUNDS
• To be eligible for a return or exchange, all items must be unused, unworn, and in the same condition as they were received
• To initiate a return, please contact us at info@enroutenyc.com
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
EXCHANGES
• Unfortunately, we are not offering exchanges at this moment

RETURN/EXCHANGE SHIPPING
• Since we are still a very young brand, unfortunately, customer is responsible for the shipping costs associated with any returns or exchanges
• Initial shipping costs are non-refundable
• Please note: if you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.
• We cannot guarantee that we will receive your returned item otherwise
CUSTOMS CHARGES 
• Customer is responsible for any customs charges that might occur in the shipping process.